A3 Technologies are a class provider of worldwide dispatch and field support services covering core business Applications, and IT Infrastructure.
Our field service rates are a bit higher than our shop rates, due to the travel costs, and while we are happy to provide service at your location, it is recommended that services be performed in our shop, since field visits often result in multiple billable service charges – ie: an initial diagnostic visit, and then a return visit to perform the repairs.
Support Delivery Overview
World-Class Project/Process management
In-house multi-skilled staff provide backup Tech support to Field Engineers
PMI, ITIL certified, and ITSM trained staff
System analysis and database administration
Dedicated Quality Assurance Staff
Working on ISO 20000 & 27000 certification
24/7/365 support desk
Some customers may require on-site services, or have on-site warranty coverage. If you’re not sure, please call or email us (below) and we can help determine if your particular product is covered by an on-site warranty. Should you elect to have services rendered on-site, instead of dropping the product off at our offices, we can provide service on-site as well.
Service desk Support Software
Telephone/Email/Onsite and Engineer Implant Support