info@a3technologies.net     Phone: +358 41 748 0451

Onsite / Field Support

Onsite and Field Support Response

A3 Technologies are a class provider of worldwide dispatch and field support services covering core business Applications, and IT Infrastructure.

Our field service rates are a bit higher than our shop rates, due to the travel costs, and while we are happy to provide service at your location, it is recommended that services be performed in our shop, since field visits often result in multiple billable service charges – ie: an initial diagnostic visit, and then a return visit to perform the repairs.

Support Delivery Overview

Service Strategy       

  • World-Class Project/Process management
  • In-house multi-skilled staff provide backup Tech support to Field Engineers
  • PMI, ITIL certified, and ITSM trained staff
  • System analysis and database administration
  • Dedicated Quality Assurance Staff
  • Working on ISO 20000 & 27000 certification
  • Support Capability;
  • 24/7/365 support desk

Some customers may require on-site services, or have on-site warranty coverage.  If you’re not sure, please call or email us (below) and we can help determine if your particular product is covered by an on-site warranty.  Should you elect to have services rendered on-site, instead of dropping the product off at our offices, we can provide service on-site as well. 

Service desk Support Software

  • Telephone/Email/Onsite and Engineer Implant Support
  • Multi-lingual Dispatch Desk